City of Wolverhampton College is committed to achieving excellence in the delivery of education and training services. We set high standards for ourselves and seek to meet them.
When you’re a student or apprentice at the college you are able to have your voice heard through our SPEAK OUT campaign that gives you 8 ways to have your say.
We also welcome feedback from parents/carers, employers, future students, visitors and members of the public. Your feedback helps us to make improvements and provide you with a better service. Whether your feedback is a compliment, suggestion or complaint, please complete the “Have Your Say” form below.
The Office of the Independent Adjudicator for Higher Education (OIA) runs an independent scheme to review student complaints. City of Wolverhampton College is a member of this scheme.
If you are unhappy with the outcome you may be able to ask the OIA to review your complaint. You can find more information about making a complaint to the OIA, what it can and can’t look at and what it can do to put things right here: https://www.oiahe.org.uk/students.
You normally need to have completed the college’s official complaints procedure before you complain to the OIA. City of Wolverhampton College will send you a letter called a “Completion of Procedures Letter” when you have reached the end of our processes and there are no further steps you can take internally. If your complaint is not upheld, the college will issue you with a Completion of Procedures Letter automatically. If your complaint is upheld or partly upheld you can ask for a Completion of Procedures Letter if you want one. You can find more information about Completion of Procedures Letters and when you should expect to receive one here: https://www.oiahe.org.uk/providers/completion-of-procedures-letters.
You can view and download a copy of the Complaints Policy and Procedure here.
All complaints will be investigated in line with the College’s Complaints Policy and Procedure. The College will acknowledge receipt of your complaint within five working days, and will endeavour to respond to the issues raised within 10 working days. All complaints will be investigated thoroughly and if the College is unable to provide a full response within the 10-day period, you will be notified of the progress.
